Books

1. A Career for the 21st Century: A Handbook for Call Center Agents

   

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2. Customer Service Excellence: It's in the Details (Ami How-to Series)

   

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3. Bottom-line Selling: The Sales Professional's Guide to Improving Customer Profits

   

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4. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions

   

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5. Customer Success

   

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6. Customer Challenge: The Inside Story of a Remarkable Transformation in Customer Service

   

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7. Measuring Customer Service Effectiveness

   

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8. Quality from Customer Needs to Customer Satisfaction

   

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9. Service Quality in Academic Libraries (Information Management, Policy, and Services)

   

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10. Profitable Customers: How to Identify, Develop and Keep Them (Professional Paperback Series)

    

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11. Digital Marketing

    

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12. Relationship Aspect Marketing

    

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13. Searching for Your ""Comfort Zone: Enhancing Your Customer Relationship in the Food Industry

    

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14. Better Business by Phone: A Guide to Effective Telebusiness

    

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15. If You're So Brilliant...How Come You Can't Identify Your Key Customers?: The Essential Guide to Key Account Selection (If You're So Brilliant)

    

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16. The Process-Centered Enterprise: The Power of Commitments

    

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17. Deliver a Service to Customers

    

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18. Communicating With Customers

    

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19. Story Selling in the Connected Economy: Build Trust and Retain Customers for Life

    

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20. Shared Expectations: Sustaining Customer Relationships (Management Master Series)

    

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21. Meet the Experts : Sales (Meet the Experts) [ABRIDGED]

    

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22. Build Client Relationships

    

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23. Deliver and Monitor a Service to Customers

    

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24. Extranets and Intranets: E-commerce Business Strategies for the Future

    

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25. The Complete Book Of Business Success

    

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Books:

1. The Lucrative Photographer
2. A Career for the 21st Century: A Handbook for Call Center Agents
3. Total Customer Satisfaction: Putting the World's Best Programs to Work (Financial Times)
4. Customer and Patient Care
5. Connecting With Clients: Practical Communication Techniques for 15 Common Situations
6. Unleashing the Ideavirus
7. Effective Public Relations (8th Edition)
8. How to Get the Most Out of Trade Shows
9. What a Way to Live and Make a Living: The Lyman P. Wood Story
10. Principles of Direct and Database Marketing

Books