Books
- Your Customer $ystem
- Customer Value Management: A Guide for Your Journey to Best-Practice Processes
- Smart Things to Know about Customers
- Customer Relationship Management: Electronic Customer Care in the New Economy
- The Eleventh Commandment: Transforming to "Own" Customers
- The Lifebelt : The Definitive Guide to Managing Customer Retention
- 50 Activities for Achieving Excellent Customer Service
- Navigating the Customer Contact Center in the 21st Century
- Customer Clubs and Loyalty Programmes: A Practical Guide
- The Knowledge-Based Organization: Four Steps to Increasing Sales, Profits, and Market Share
- Customer-Centered: Telecommunications Services Marketing (Artech House Telecommunications Library)
- Closing the Sale (Retailing Smarts Series)
- Reorganizing for Customer and Patient Care Manual and CD: Change Management, Corporate Culture, and Organizational Structure in Healthcare Organizations, with Practical Techniques for Improving Customer Care, for all Levels Such as Office Manager, Doctor, Nurse, Practice Administrator, Dentist, and Executives, Who Want to Implement Total Quality Management in Their Organization
- Marketing Logistics (Chartered Institute of Marketing (Paperback))
- Salon Dialogue for Successful Results
- Qué dice antes de decir ¡Hola!: Cómo causar una magnífica impresión eu cualquier situación
- Stop, Ask, and Listen: How to Welcome Your Customers and Increase Your Sales
- Going for the Green: Selling in the 21st Century
- Go the Extra Mile (Retailing Smarts Series)
- Building the Sale (Retailing Smarts Series)
- Relationship Marketing: Management of Customer Relationships
- Telecom Churn Management
- Clientes contentos de verdad
- Customer Service Skills CD-ROM
- Service Quality : New Directions in Theory and Practice
Average customer rating:
- An excellent template for a customer satisfaction program
|
Your Customer $ystem
Dr. Daniel R. Price
Manufacturer: Winning Ways Management, Inc.
ProductGroup: Book
Binding: Paperback
 Customer Service
| Industries & Professions
| Business & Investing
| Subjects
| Books
ASIN: 0970746105 |
Book Description
Learn the secrets of successful businesses as you build your award-winning—and profitable—customer service, satisfaction, and loyalty system! Wouldn't it be great to grow your business, make more money, win customer service awards, and keep your highly skilled employees? This first of it's kind guide shows you how to successfully apply for the Excellence In Customer Service (EICS) Award and other similar awards. This book is your systematic guide to increasing customer service, satisfaction, loyalty, and employee retention.
You will discover how to:
1. Apply a new customer service model, the Four P's of Your Customer System
2. Successfully put together an EICS Award package
3. Audit your own organization with the EICS Award criteria
4. Build Your Customer System that successfully measures and helps you increase customer service, satisfaction, and loyalty
5. Keep highly trained employees
6. Increase your bottom line
Customer Reviews:
An excellent template for a customer satisfaction program.......2002-02-20
Dr. Price's book is an excellent step-by-step approach to evaluating, planning and implementing a customer satisfaction program within a company. The book is very detailed in the steps to take to get to a solid customer management system and is not for light reading. It takes the processes developed by numerous experts in the customer management industry and lays those processes out in an easy to follow template, using the Baldrige Award and the Colorado Pike Peak Better Business Bureau's 'Excellence In Customer Service (EICS)' Award criteria as it's backdrop.
The most significant benefit of this book is that it steps through the process a person needs to take to implement a working customer system and explains the rationale for those steps along the way. The diagrams and charts give considerable help in understanding the steps.
Any QA manager, director or corporate CEO would greatly benefit from this book as it saves considerable time one would need to use to go through numerous books to understand the basic customer system concepts.
Books:
- Superior Customer Value in the New Economy: Concepts and Cases, Second Edition
- Customer-Friendly: Design Guidelines for E-Commerce
- The Saturn Difference: Creating Customer Loyalty In Your Company
- May I Help You?: Great Customer Service for Small Business
- Call Centers Made Easy
- Your Customer $ystem
- Service Level Agreements: Measuring Cost and Quality in Service Relationships
- Service Wisdom: Creating and Maintaining the Customer Service Edge
- At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service
- Tips and Tactics for Serving Customers on the Internet
Books