Books

1. Service Level Agreements: Measuring Cost and Quality in Service Relationships

   

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2. How Do You Spell Customer Service?: Ca$H

   

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3. Fundamentals of Customer-Focused Management : Competing through Service

   

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4. Zero Time: Providing Instant Customer Value - Every Time, All the Time!

   

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5. Provider Patient Relationships Manual and CD: With Practical Techniques for Improving Customer Care in Healthcare, for all Levels Such as Office Manager, Doctor, Nurse, Practice Administrator, Dentist, and Executives, who Want to Implement Total Quality Management in their Organization

   

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6. Servicio al Cliente Para Dummies

   

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7. The Fred Factor: Every Person's Guide to Making the Ordinary Extraordinary!

   

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8. Build a Continuing Relationship (Retailing Smarts Series)

   

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9. Customer Focus: A Strategy for Success (Crisp Management Library)

   

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10. Customer Service: Aiming for Excellence

    

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11. Providing Personalized Customer Service (Crisp Retailing Smarts Series)

    

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12. Customer-Driven Services Management

    

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13. Synchroservice!: The Innovative Way to Build a Dynasty of Customers

    

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14. The Modern-Day Service Professional : Succeeding in the Hospitality Industry

    

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15. Flying High in Travel: A Complete Guide to Careers in the Travel Industry

    

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16. Ignore Price

    

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17. Getting It Right! : Creating Customer Value for Market Leadership

    

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18. Telephone Skills for Professionals in Health Care

    

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19. Good Service is Good Business: 7 Simple Strategies for Success

    

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20. World-Class Customer Satisfaction

    

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21. When Customers Think We Don't Care

    

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22. The Lean Communications Provider: Surviving the Shakeout through Service Management Excellence

    

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23. The Blueprint for CRM Success: Results of a Comprehensive Study Identifying Best Practices Leading To ROI And Factors Contributing To Failure

    

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24. Delivering Customer Value: It's Everyone's Job (Management Master Series, 16)

    

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25. Leisure Marketing : A Global Perspective

    

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Books:

1. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition
2. Customer-Friendly: Design Guidelines for E-Commerce
3. The Saturn Difference: Creating Customer Loyalty In Your Company
4. May I Help You?: Great Customer Service for Small Business
5. Call Centers Made Easy
6. Your Customer $ystem
7. Service Level Agreements: Measuring Cost and Quality in Service Relationships
8. Service Wisdom: Creating and Maintaining the Customer Service Edge
9. At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service
10. Tips and Tactics for Serving Customers on the Internet

Books