Books
- At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service
- A Paradigm of Customer Recovery: Customer Care from a Practical Approach
- Customer Relationship Management in Electronic Markets
- Service With a Smile
- Student Solutions Manual for Statistics for Business and Economics
- Customer Relationship Management Applications
- Customer Service Operations: The Complete Guide
- Customer Is King: How to Exceed Their Expectations (Virgin Business Guides)
- Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action Series)
- The Customer Response Management Handbook: Building, Rebuilding, and Improving Your Results
- In Charge of Customer Satisfaction (In Charge)
- The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations (Call Center Dictionary)
- Phone Me, Fax Me, Beep Me: Teleconnecting Your Way to Success in the New Cyberspaced Workplace
- Designing the Best Call Center for Your Business
- The Extra Mile: Building Profitable Customer Relations Every Time (Customer Service Rep's Survival Guide Series, V. 3.)
- Find & Keep Customers for Your Small Business (Cch Business Owner's Toolkit)
- Inform, Advise and Support: Fifty Years of the Citizens Advice Bureau
- Act of Faith: 25 Golden Rules for Small Business Success
- Know Thy Customer!: How to Follow Marketing's First Commandment
- Customer Relationship Management: Making Hard Decisions with Soft Numbers
- Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time
- Customer Relationship Management: How to Turn a Good Business Into a Great One!
- Customer Communications 1999-2000 (Cim Workbook Series)
- Biotechnology and the Consumer: A Research Project Sponsored by the Office of Consumer Affairs of Industry Canada
- The E-Customer Care Pocketbook (Management Pocketbook Series)
Books:
- Superior Customer Value in the New Economy: Concepts and Cases, Second Edition
- Customer-Friendly: Design Guidelines for E-Commerce
- The Saturn Difference: Creating Customer Loyalty In Your Company
- May I Help You?: Great Customer Service for Small Business
- Call Centers Made Easy
- Your Customer $ystem
- Service Level Agreements: Measuring Cost and Quality in Service Relationships
- Service Wisdom: Creating and Maintaining the Customer Service Edge
- At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service
- Tips and Tactics for Serving Customers on the Internet
Books