Books
- Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
- Get More Referrals Now! The Four Cornerstones That Turn Business Relationships Into Gold
- Great Customer Service on the Telephone (The Worksmart Series)
- How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age
- Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser
- The Customer Driven Company: Moving from Talk to Action
- How to Mind Read Your Customers
- Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life
- Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock
- Loyalty Rules! How Leaders Build Lasting Relationships
- Lessons in Service from Charlie Trotter
- Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service
- Best Practices in Customer Service
- Call Center Forecasting and Scheduling : The Best of Call Center Management Review
- Customer Service for Dummies
- Zingerman's Guide to Giving Great Service
- The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
- Customers Are People: The Human Touch
- The Executive Guide to Call Center Metrics
- Managing Customer Value : Creating Quality and Service That Customers Can See
- Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
- Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
- CRM at the Speed of Light, 3e
- The Customer Loyalty Solution : What Works (and What Doesn't) in Customer Loyalty Programs
- Outrageous!: Unforgettable Service...Guilt-Free Selling
Books:
- Thoughts Silenced Taught Secrets
- Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
- Scoring Points: How Tesco Is Winning Customer Loyalty
- The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook)
- Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results
- Top Gun Prospecting for Financial Professionals
- High Powered Customer Service Training Activities: 26 Fast Moving Training Ideas for Customer Service Trainers and Managers
- Winning With the Customer from Hell: A Survival Guide (Winning With the . . . from Hell)
- Why Service Stinks...and Exactly What to Do About It!
- The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First
Books