Books

1. High Powered Customer Service Training Activities: 26 Fast Moving Training Ideas for Customer Service Trainers and Managers

   

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2. Relationship Banking: Cross-Selling the Bank's Products & Services to Meet Your Customer's Every Financial Need

   

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3. The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship

   

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4. The Relationship Advantage : Become a Trusted Advisor and Create Clients for Life

   

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5. Satisfaction Guaranteed

   

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6. Crowning the Customer

   

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7. Beyond Customer Service (Fifty-Minute Series Book)

   

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8. Techno-Ready Marketing : How and Why Your Customers Adopt Technology

   

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9. Customer Service: Skills and Concepts for Success, Student Edition

   

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10. Getting Clients, Keeping Clients : The Essential Guide for Tomorrow's Financial Adviser (A Marketplace Book)

    

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11. Just Say Yes!: Extreme Customer Service...How to Give It! How to Get It!

    

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12. The Complete Idiot's Guide to Great Customer Service (Complete Idiot's Guide to)

    

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13. Creating and Delivering Totally Awesome Customer Experiences

    

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14. INTELLIGENT ENTERPRISE : A KNOWLEDGE AND SERVICE BASED PARADIGM FOR INDUSTRY

    

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15. Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications

    

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16. e-Business Readiness: A Customer-Focused Framework (Addison-Wesley Information Technology Series)

    

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17. Multicultural Customer Service

    

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18. Customer Relationship Management

    

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19. All Business Is Show Business Strategies For Earning Standing Ovations From Your Customers

    

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20. The Stakeholder Strategy: Profiting from Collaborative Business Relationships

    

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21. At America's Service : How Your Company Can Join the Customer Service Revolution

    

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22. How To Measure Service Quality & Customer Satsifaction : The Informal Field Guide for Tools and Techniques

    

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23. CRM for the Common Man

    

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24. The Future of Retail Banking : Delivering Value to Global Customer

    

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25. Customer Satisfaction Measurement and Management : Using the Voice of the Customer

    

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Books:

1. Thoughts Silenced Taught Secrets
2. Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
3. Scoring Points: How Tesco Is Winning Customer Loyalty
4. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook)
5. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results
6. Top Gun Prospecting for Financial Professionals
7. High Powered Customer Service Training Activities: 26 Fast Moving Training Ideas for Customer Service Trainers and Managers
8. Winning With the Customer from Hell: A Survival Guide (Winning With the . . . from Hell)
9. Why Service Stinks...and Exactly What to Do About It!
10. The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

Books