Books
- Experimental Quality: A Strategic Approach to Achieve and Improve Quality
- Service Quality
- Total Quality Management in Human Service Organizations: Toward the 21st Century (Springer Series on Social Work)
- The Effectiveness of Cqi in Health Care: Stories from a Global Perspective (Asqc Health Care Series)
- Six Sigma Quality for Business and Manufacture
- Quality Costs: Ideas & Application (Vol. 11)
- Leadership Is Common Sense
- Parts Per Million Values for Estimating Quality Levels (Statistics, a Series of Textbooks and Monographs)
- The Team Based Product Development Guidebook
- Specification Writing and Management
- Building Quality Service : with competency-based human resource management
- Spiral-bound
- Building Your Organization's Tqm System: The Unified Total Quality Model
- Que Es El Control Total de Calidad?
- Beating Your Competition Through Quality
- Annual Reliability and Maintainability Symposium: 1999 Proceedings (Serial)
- Principles and Practices of Tqm(H0691)
- Quality in Education: An Implementation Handbook
- Deming's 14 Points Applied to Services
- Developing New Products With Tqm
- Tqm: Quality Training Practices (Asqc Total Quality Management Series, Vol 4)
- Gestion Calidad Total En Administracion Publica
- Estudios Ambientales
- A Quality Transformation Success Story from Storagetek
- Iso 9000 Guidelines for the Chemical and Process Industries
Books:
- Creating Quality in the Classroom
- Statistical Process Control
- Introduction to Quality Management and Engineering, An
- Statistical Quality Assurance
- ISO 9001:2000 Quality Registration Step-by-Step
- Experimental Quality: A Strategic Approach to Achieve and Improve Quality
- Principles of Quality Costs
- Management of New Technologies for Global Competitiveness
- Product Design for Modularity
- Statistical Methods for SPC and TQM
Books